Frequently Asked Questions
Everything you need to know about shopping with Hollands Country Clothing.
What is your standard delivery timeframe?
We offer several shipping options. Standard UK delivery typically takes 3-5 working days, while our Express service aims for next-day delivery if ordered before 2 PM. International shipping times vary by location.
How do I return an item for an exchange or refund?
We offer a 28-day return policy. Items must be in their original, unworn condition with tags attached. Simply use our online returns portal to generate a label and drop your package at any authorized location.
Are your country boots and jackets waterproof?
Many of our products feature GORE-TEX linings or specialized waterproof membranes. Please check the specific product description for the 'Waterproof' or 'Water-resistant' rating to ensure it meets your outdoor requirements.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay. We also offer Klarna for customers who wish to pay in installments.
How do I know which size to order?
Sizing can vary between brands like Alan Paine, Hoggs of Fife, and Percussion. We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for layering.
Do you offer a warranty on your clothing and footwear?
Yes, all our products come with a standard manufacturer's warranty against defects. This typically covers 6 to 12 months of normal use. Please contact our customer service team if you experience any quality issues.